Parent Resources

Parent FAQs

Answers to the questions parents ask us most. Browse by category, and if you can't find what you're looking for, just give us a call.

Talk positively about childcare in the days beforehand, visit the centre together if you can, and keep goodbyes short and reassuring. We'll guide you through transition visits so your child feels familiar with their educators and surroundings before their first full day.

Still Have Questions?

Our team is always happy to help. Give us a call or join the waitlist and we'll be in touch.

Come and Experience Discover My World

Discover My World is about more than care. It's about creating a place where children feel safe to explore, confident to learn and supported to become who they are. Join the waitlist for your preferred location and our team will be in touch to discuss your family's needs and arrange a visit so you can experience the Discover My World difference for yourself.

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Engadine|North Kellyville|Crows Nest

Parent FAQs

How do I prepare my child for their first day?

What if my child is upset when I leave?

Can we do orientation visits before starting?

How long does it take for a child to settle in?

What do children need to bring?

Are nappies included?

Do I need to pack food?

What should my child wear?

What meals are provided?

Can you cater for allergies?

Where is the food prepared?

How are mealtimes managed for babies?

How will I receive updates about my child's day?

Can I contact the centre during the day?

How often will I hear about my child's learning?

How do I enquire about available days?

How does the enrolment process work?

Can I visit before enrolling?

What is the waitlist and how does it work?

Are fees subsidised by the Child Care Subsidy (CCS)?

How are fees charged?

Is there an enrolment or waitlist fee?

What ages do you cater for?

What programs do you offer for different ages?

Do you offer extracurricular activities?

How do you support children's individual needs?

How does school readiness work?

What does school readiness really involve?

Do you have a transition to school program?

What are the centre opening hours?

Where are your centres located?

Are your educators qualified?

How do I contact a specific centre?

Still Have Questions?

Come and Experience Discover My World